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Volume 6 Number 3 March 2020

The Quality of Change Management in the Jordan Football Association from the Viewpoint of Referees


Authors: Hasan Mohammed Al-Khaldi
Pages: 344-348
DOI: doi.org/10.32861/jssr.63.344.348
Abstract
The study aimed at identifying the quality of change management in Jordan Football Association from point view at referees, the study was conducted on a sample of (155). A measure was developed for the quality of change management in Jordan Football Association, the most important results were that the decision maker does not have creativity in the actual reality of Jordan Football Association, the most important recommendation were the need to convince decision makers and employees in the Football association of the importance of adopting change management and overcoming the concept of resistance to change.

Analysis of the Perception and Behavior of Tourists in ICH Events: the Case of the Fiesta de los Patios de Córdoba (Spain)


Authors: Jaime Daniel Roldán Nogueras ; Lorena Caridad López del Río ; Amalia Hidalgo-Fernández ; Antonio Menor-Campos
Pages: 335-343
DOI: doi.org/10.32861/jssr.63.335.343
Abstract
This research aims to analyze the perception, motivation and behavior of tourists attending the Fiesta de los Patios in the city of Córdoba (Spain), declared an Intangible Cultural Heritage (ICH) by UNESCO in 2012. This research has categorized tourists based on two different models: the model developed by Poria  et al. (2003) and the one developed by McKercher (2002). Four different tourist groups were obtained: alternative, cultural, emotional and heritage. The main result of this research is that the behavior of different types of tourists can be determined depending on the perception that the ICH tourist has. The main practical application of this research is to provide public administration and management companies with tourism tools that allow sustainable management of this ICH event.

Measuring Customer Satisfaction Towards Microfinance Services Provided in Vietnam


Authors: Van Duong Ha
Pages: 325-334
DOI: doi.org/10.32861/jssr.63.325.334
Abstract
Customer satisfaction towards microfinance services is a measure of how microfinance services supplied by a microfinance institution meet or surpass customer expectation. The use of microfinance services plays a very important role in the socioeconomic development and contributes significantly to the development of microfinance sector in one nation. This study aims at measuring the customer satisfaction towards microfinance services they are using. This study uses the five broad dimension theory of service quality, data will be collected from the way of survey from microfinance institutions (MFIs) customers and later on will be analyzed by statistical technique and tools like descriptive statistics, and correlation method. The descriptive statistics are conducted to show out some specific areas in which MFIs need to pay more attention. The correlation analysis is to find out the relationship between each independent variable and the dependent variable. Finally, the conclusion and recommendation will summarize the key findings of the research and give suggestions to MFIs in Vietnam.

The Situation of Forecasting the Number of Children and Students Attending School: An Exploration Study Based on Primary Teachers’ Evaluation in Vietnam


Authors: Luong Tran
Pages: 321-324
DOI: doi.org/10.32861/jssr.63.321.324
Abstract
The paper presented the current situation of forecasting the number of children and students attending school in Ca Mau Province, Vietnam. A random survey of 89 primary school teachers in Ca Mau province with a questionnaire about the situation of the work of forecasting the number of children and students attending to school in Ca Mau Province showed that: The mean score of forecasting the number of children and students attending to school is 3.93 - corresponding to often level; the average point of the quality of the task of forecasting the number of children and students attending to school is 3.96 - at a fair level; the ensuring the development of education based on the results of forecasting the number of children and students attending to school with the mean of 2.92 - at a sometimes level. There is no correlation between forecasting the number of children and students attending school and ensuring conditions for education development based on the results of forecasting the number of children and students attending school.

Executive Compensation Packages and Customer Acquisition of Selected Deposit Money Banks in Lagos State Nigeria


Authors: Akpa Victoria O. ; Egwakhe Johnson A. ; Aliu Fatai O.
Pages: 315-320
DOI: doi.org/10.32861/jssr.63.315.320
Abstract
Executive compensation is a major strategy being employed by deposit money banks to achieve steady growth in their customer acquisition efforts. The banks face series of challenges including inability to achieve consistent service excellence which had negatively impacted on new customer acquisition. The study examined the effect of executive compensation package on customer acquisition of selected deposit money banks in Lagos State, Nigeria. The study employed cross sectional survey research design where four hundred and twenty-nine copies of the research instruments were administered to purposively selected respondents who were senior and executive staff of the selected banks. The result of multiple regression analysis revealed that base salary (B = 0.217, p = 0.000) and recognition (B = 0.123, p = 0.012) have positive and significant effect on customer acquisition while supplementary benefits (B = 0.017, p = 0.568) and executive bonus (B = 0.044, p = 0.175) have positive, but insignificant effect on customer acquisition. The study concluded that executive compensation has positive effect on customer of selected deposit money banks in Lagos State, Nigeria. It was recommended that attractive compensation management should be instituted to ensure that executive staff are adequately remunerated to facilitate their performance with less distractions.

Performance Assessment Through Job Satisfaction of Regional Secretariat Employee of South Buru Regency Reviewed from Charismatic Leadership and Work Motivation Factors


Authors: Samson Laurens
Pages: 309-314
DOI: doi.org/10.32861/jssr.63.309.314
Abstract
This study aimed to analyze the mediating effect of job satisfaction in affecting charismatic leadership and work motivation on employee performance.Sampling in this study was 35% of the existing population of 151 employees, so there were 53 samples of employees in the Regional Secretariat of South Buru Regency.The data were analyzed by path analysis. The results showed that job satisfaction mediated the effect of charismatic leadership and motivation on performance.

Effect of Liquidity Management on the Performance of Deposit Money Banks in Nigeria


Authors: Ugwu Osmund Chinweoda ; Ugwoke Robinson Onuora ; Egbere Michael Ikechukwu ; Asogwa Cosmas Ikechukwu ; Orji Amelia Ngozika
Pages: 300-308
DOI: doi.org/10.32861/jssr.63.300.308
Abstract
In this study, we examined the effect of liquidity management on the performance of banks in Nigeria. Our sample comprised 18 banks included in the Nigerian Stock Exchange (NSE) from 2011 to 2017. Thus, the firm-year sample constitutes 90 (18 banks × 5 years) financial statements. We found that liquidity management positively and significantly affected banks’ profitability. Capital adequacy significantly affected return on assets, return on equity, and return on capital employed. Similarly, we found a significant positive effect of asset quality on the performance indicators. The analyses also showed that the liquidity ratio effect is positive and significant on the performance indicators. This result shows that banks with proper liquidity management will increase their profitability over time. This suggests that to increase the overall networth of shareholders, banks should place a strong emphasis on liquidity management. Thus, liquidity should be managed to minimise potential default risks.

Effect of Group Participative Communication and Economic Empowerment of Independent Women


Authors: Ana Kuswanti ; Amiruddin Saleh ; Aida Vitayala S Hubeis ; Herien Puspitawati ; Munadhil Abdul Muqsith
Pages: 293-299
DOI: doi.org/10.32861/jssr.63.293.299
Abstract
The study aims to analyze the effect of participatory group communication and the economic empowerment of female household towards economic independence. The female head of a family in the city of Batang, central Java, Indonesia has a condition of economic limitations. Therefore, the Pekka group paid attention to women heads of households to be empowered. The respondents were 229 female heads of household, consisting of nine single, married 150, widowed 70 Pekka. The research found a real influence between participatory communication between groups and economic empowerment on Pekka’s economic independence. The results show that the direction of problem-solving communication has the most contribution in forming participatory communication groups, and access to capital has the most contribution in forming economic empowerment in realizing Pekka’s economic independence.

Factors that Influence the Intention to Reuse Public Transport Routes Involving Transfer in the Early Stage of Integrated Transportation System Development: MRT Case in Jakarta


Authors: Rivaldo Sirilus Langi ; Farhan Rizky Ramadhan ; Luciano Vito Michael Pelenkahu ; Ina Agustini Murwani
Pages: 286-292
DOI: doi.org/10.32861/jssr.63.286.292
Abstract
To improve the image of public transportation and encourage citizen to use it, the transportation infrastructure in Jakarta has been modernized by developing an integrated transportation system with MRT as the center of the integration. With the history of high preference to private vehicle use and the growing popularity of sharing ride, it is interesting to see whether the usage of public transportation will increase. Although the transportation system is being integrated, users of public transportation still need to exchange modes of transportation within the system and outside the system to finish the trip. This study aims to identify factors that can influence the intention to reuse public transportation routes involving transfer. The integration of Theory Planned Behavior (TPB) and other factors such as values, images and self-efficacy are investigated on the intentions to reuse routes involving transfers. The data is collected using questionnaires distributed in Jakarta MRT transit-oriented development and analyzed using PLS-SEM. Image and Attitude are proven not affecting the intention to reuse public transport routes involving transfer. The intention is influenced by perceived behavioral control (PBC) which is driven by self-efficacy and perceived controllability and subjective norms. This result to some extent is not consistent with the previous research about public transportation and has given another perspective about public transportation routes involving transfers especially in the early stage of integrated transportation system development.

Sales Promotion and Customer’s Retention in Selected Foods and Beverages Companies in Lagos State Nigeria


Authors: Dr. Kabuoh Margret N. ; Smith Olufolake M. ; Dr. Okwu Andy T. ; Erigbe Patience A.
Pages: 276-285
DOI: doi.org/10.32861/jssr.63.276.285
Abstract
Organisations’ customers are the greatest asset they have to remain sustained and to retain these customers, effective sales promotion is required to push company’s products and services to various customers at satisfaction with view of making profit. However, some organisations especially those in consumable goods pay little attention to customers’ satisfaction by not imbibing effective sales promotion leading to poor sales performance and customers’ turnover. This study examines the effect of sales promotion on customer retention of selected food and beverages companies in Lagos, Nigeria.  Survey research design was adopted for this study. The population of the study comprised of customers of Foods and Beverages (FandB) Companies estimated at 4,209,483 from the selected five local governments in Lagos State, Nigeria. Sample size of 1019 was derived via Krejcie and Morgan method and through simple random sampling technique. Data were elucidated from the respondents via research instrument. The Cronbach’s Alpha reliability co-efficient as well as the Kaiser-Meyer-Oklin (KMO) was established for both reliability and validity of the research instrument. Both descriptive and inferential statistics were adopted for analysis and the hypothesis was tested with simple linear regression. Result indicated that sales promotion had positive effect on   customer retention of selected Foods and Beverages Companies in Lagos State Nigeria (R2=.367; t = 22.595; P<0.05). The study concludes that sales promotion has significant effect on customer retention and recommended that adequate promotional budget incentives should be considered by the F&B companies’ management to encourage effective sales promotion especially at special periods to boost sales and enhance customer retention. Quality food processing and safety measures should be enforced by the government through regulating agencies like National Foods and Drug Administration Council (NAFDAC), the Standards Organization of Nigeria (SON), and the Ministry of Health.

Customary Law Marriage Practice in Nigeria: Women and Human Rights


Authors: Dr. Adoga-Ikong J. Adams ; Dr. Michael Takim Otu
Pages: 272-275
DOI: doi.org/10.32861/jssr.63.272.275
Abstract
Marriage has been defined as a voluntary union between a man and a woman or women (in the case of customary marriage) for life to the exclusion of any other.  In other words, it is a legal union which exists between a man and a wife(s).  The practice is acceptable world over and it is usually legally recognized. In Nigeria, though there exist a statutory marriage which is monogamous in nature but most prevalent is the customary marriage.  This marriage is practiced among all the tribes in Nigeria despite the fact that there exist statutory marriages. One thing that is pertinent here is that the practice of customary marriage in Nigeria has violated the human rights of the couple especially the women.  The women in Nigeria have not enjoyed their human rights in their customary marriage.  This is due to certain customs and traditions that do not allow for such.  Among the few are undue reliance on consent of their parents. Before a marriage can be contracted female genital mutilation, the corresponding rights to bring an action for dissolution of marriage if the other party commits adultery, etc. As a result of the above (and many others) Nigerian woman is deprived of her rights. This work seeks to examine these practices which stand as hindrances to the rights of a married woman in Nigeria and therefore suggests that Nigerian women should be allowed to enjoy her basic human rights (even as a married woman) just like her husband, also that the practices in other climes where women enjoy their human rights should be imbibed in Nigeria.

Productivity and Social Performance of Co-operative Financial Institutions: Evidence from Vietnam


Authors: Van Duong Ha
Pages: 259-271
DOI: doi.org/10.32861/jssr.63.259.271
Abstract
The major intendment of this study was to discover the interactive relationship between productivity and social performance, in which the productivity measured as a ratio of number of active borrowers to number of staff, the social performance is measured through the breadth of outreach and the depth of outreach. This research used the panel data regression method with research data from thirty-six selected CFIs in Vietnam from 2013 to 2018. The study results discovered that the debt-to-equity ratio, equity growth rate, breadth of outreach and return on equity had positive relationships with productivity and that the depth of outreach, loan-to-deposit ratio, non-performing loans ratio and return on assets had negative relationships with productivity. The age of CFIs, debt-to-equity ratio, breadth of outreach had positive relationships with the depth of outreach; the productivity and financial sustainability had negative impacts on the depth of outreach. The depth of outreach, productivity and non-performing loans ratio had positive relationships with the breadth of outreach; the deposit growth ratio had a negative impact on the breadth of outreach. The research had determined the bidirectional interactions and relationship between productivity and social performance. Based on the findings the study offers policy implication and further emphasizes optimal policies to CFIs management that helps the policy makers, CFIs managers and executives in improving the overall productivity and increasing the social performance of CFIs in Vietnam.

Organizational Learning and Strategic Positioning in Telecommunication Industry in Kenya


Authors: Ezekiah Kimani M’Kuma ; Jesse Maina Kinyua ; Samuel Nduati Kariuki
Pages: 252-258
DOI: doi.org/10.32861/jssr.63.252.258
Abstract
The telecommunication industry is continuing to change and mounting a lot of pressure towards efficiency in the business world enabling exploration of new opportunities in the rapidly widening digital environment. The fast changing environment has led the industry to focus on developing organization learning which guarantees future success in meeting the fast changing telecommunication market. The study focused on organizational learning on strategic positioning in telecommunication industry. This study adopted a descriptive design. The target population for this study comprised of 188 strategic planning managers at customer care centers and Chief Executive Officers at the head offices of the four mobile and fixed network operators in Kenya namely; Safaricom Limited, Airtel Kenya, Telkom Kenya and Equitel Kenya. The study used Census to collect the data from the four mobile operators. Primary and Secondary data was used in this study. Primary data was collected using a questionnaire administered to respondents through drop and pick method. Descriptive statistics and inferential statistics was used in this study. The study established that continuous learning had influence on strategic positioning of telecommunications industries in Kenya. The results confirmed that telecommunications industries that practiced continuous learning based on innovation had strategic positioning advantage than those organizations that do not. This means that improvement on continuous learning led to strategic positioning in telecommunication industry in Kenya. This study concludes that organizational learning was statistically significant. The study recommends that the communication authority should lobby for application of the most recent technology by its members for use by the research and development department in conjunction with the ICT ministry.

Marriage and Divorce: How the Two Manifest within the Banjarise Community in Indonesia


Authors: Masyithah Umar
Pages: 245-251
DOI: doi.org/10.32861/jssr.63.245.251
Abstract
Currently, divorce rate in most big cities of Indonesia display an alarming trajectory that warrants close examination of the factors leading to it. With Islamic religious courts presiding over most of the divorce cases, which account for the largest portion of all legal cases in the country, this study examines the causal factors of divorce particularly in Bajarmasin city in South Kalimantan province. The study uses a qualitative research method. Data was collected through interviews, observations, and documentation study techniques. Findings indicate that there is little and sometimes no public awareness and understanding of the legal procedure of settling marriage deputes as many skip other available services like the Marriage and Divorce Advisory Board and directly seek divorce rulings from religious courts. It has also been established that domestic violence, secret marriages (Siri), early marriages and infidelity among other factors, are the main causes of the divorce. It has been established most of the couples seeking divorce ignore or are either ignorant about the roles and existence of the Marriage and Divorce Advisory Board which is formality tasked with the role counseling marriages couples with varying disputes and grievances. It is concluded that public awareness of proper channels and procedures of settling marriage disputes, women empowerment, increasing and promoting girl child education, strengthening family incomes, legal counseling on marriage law and a brief orientation on the dangers / impacts of secretary and early marriages could in the long-run curb the rampant divorce rates in the country and of course in Banjarmasin.

Ascertaining the Impact of Post-Commencement Finance on Business Rescue in Kwazulu-Natal, South Africa


Authors: Dr. Surendran Pillay ; Dr. Rajendra Rajaram ; Kajal Ramnanun
Pages: 236-244
DOI: doi.org/10.32861/jssr.63.236.244
Abstract
Corporate rescue in South Africa has been bedevilled by many challenges.  The new South African Companies Act 71 of 2008 (hereafter referred to as “the Act”), which came into effect in May 2011 contains a new chapter titled “Business rescue and Compromise with Creditors”. Post commencement finance (PCF) is finance or credit approved for a company in business rescue, which is regulated by section 135 of the South African Companies Act.  The Act provides for companies to secure PCF as turnaround investment to secure its financial well-being. However, it is difficult for a distressed business to access PCF as it is challenging to operate on a cash basis when they face the likelihood of insolvency or forced sale of their assets to remain sustainable. This was evident during the recent global financial crises when obstacles to accessing PCF were identified as the chief deterrent for businesses that require rescue or reorganization (Pretorius and Du Preez, 2013). A review was performed to assess what the impact was, of a distress company obtaining PCF in KZN.  Empirical research includes a qualitative research design engaged to explore the impact of PCF on the success of business rescue efforts for distressed companies in KZN. Insights and understandings were drawn from the participation of business rescue practitioners in Kwa Zulu Natal.  This included addressing the challenges of obtaining PCF and what finance is available. The findings from the literature review confirm that the barriers to obtaining PCF are the most limiting factors in rescuing businesses in distress in KZN and the challenges include the time frame within the business rescue plan and that financial institutions are not prepared to support a business rescue without collateral.

An Investigation into Factors that Contribute to Learner Migration in South African Schools


Authors: R. J. Nico Botha ; T. G. Grace Neluvhola
Pages: 224-235
DOI: doi.org/10.32861/jssr.63.224.235
Abstract
The purpose of this study was to investigate the various factors which contribute to learner migration in South African schools and to suggest ways in which learner migration can be addressed. A qualitative research approach was used for the study and data was collected by means of individual – and group interviews. The sample of the study consists of one Expert Management Information System (EMIS) member and one principal from a secondary school in each of the nine provinces as well as four parents and four learners from four of the nine provinces. The final sample were 50 participants (n=50). Individual semi-structured interviews were conducted with the 9 EMIS-members and 9 principals, while focus group interviews were conducted with the 16 parents and 16 learners. The findings of the study correspond with the reasons for learner migration in terms of Bronfenbrenner’s bio-ecological theory model. This model is firmly grounded in reality, thereby allowing the researchers to determine how stakeholders are influenced in terms of learner migration. The findings of the study indicate that learners are migrating to other schools due to, inter alia, the new legislative framework, school management and leadership practices of principals, school effectiveness issues, infra structure of schools as well as socio-economic factors. The study underscores the need for structuring the South African learner migration system that is guided by a coherent system of policies that enables principals to manage learner migration effectively.

Organizational Assets and Strategic Positioning in Telecommunication Industry in Kenya


Authors: Ezekiah Kimani M’Kuma ; Jesse Maina Kinyua ; Samuel Nduati Kariuki
Pages: 216-223
DOI: doi.org/10.32861/jssr.63.216.223
Abstract
The rapid development in the telecommunication industry has raised a question about the organizational assets and strategic positioning in a rapidly changing environment. The telecommunication industry is continuing to change and mounting a lot of pressure towards the fitness of organizational assets and strategic positioning. The demand for efficiency in the telecommunication industry has enabled exploration of organizational assets that guarantee desired strategic positioning. The fast changing environment has led the industry to focus on developing organizational assets which guarantee them future success in meeting the fast changing expectations and that which position them well in the dynamic market. The study was carried out in the four mobile and network operators licensed by Communication Authority of Kenya. These were Safaricom limited, Airtel Kenya, Orange Kenya and Equitel Kenya. Descriptive statistics such as mean scores, standard deviation, frequency distributions and percentages were used in this study. The study used Pearson Correlation to measure strength of linear relationship between variables. The research adopted multiple regression analysis in testing of variables. A Census method was used on strategic planning managers and C.E.O’s from 188 customer care centers from the four mobile and network operators. Primary data were collected using semi-structured questionnaires and secondary data were corrected using interview schedule. The questionnaires were administered to all Strategic planning Managers at customer care centers or C.E.O’s at headquarter offices for four companies in 47 counties. The findings on this objective revealed that organizational assets positively influence the strategic positioning of telecommunication industry in Kenya. The study concluded that assets components were all statistically significant to enhancing strategic positioning in the telecommunication industry. It is recommended that the strategic managers of the telecommunication industries should ensure the right use of assets. CAK and Ministry of ICT should make it a requirement that telecommunication industries should be submitting reports regularly of the assets they have.